Security

Responsible Disclosure of Website Vulnerabilities

OurTrip.com.br and its partners encourage customers to report vulnerabilities discovered on our websites. If you believe you have found a vulnerability in the web application code on any of our sites, please send us an email with the following information:
- Date and time of discovery, specific code
- Proof of exploitation concept information
We appreciate your willingness to participate in our efforts to keep OurTrip.com.br secure and protected.

Beware of Phone Scams

OurTrip.com.br does not contact its customers by phone to inform them of any prize. This is a fraud. Hang up and do not give any information to the caller.

What Is It

Calls often start by claiming that the caller is from OurTrip.com.br and promising that the recipient has 'won' some type of prize or discount on travel services. These prizes, which are also fake, may include credit cards, trips, or credit for future travel.

Phone calls can be quite convincing as callers take steps to hide their identity and pretend to represent established companies or organizations. However, the information you provide (such as name and address, payment information, or social security number) goes directly to the criminal, who can use the information for their own benefit.

What You Can Do

OurTrip.com.br will never call or email you requesting your password or other personal information.

If you think you have received a fraudulent phone call, you should hang up immediately and not interact with the caller. Note the displayed number (if available) and any other identifying information provided by the caller. Report the scam to the appropriate authority. Whether it's about this scam or others, your report can help identify patterns of fraud and abuse.

Important to Know

Read our privacy policy to learn more about how we protect your information.

Beware of Email Scams (Phishing)

Phishing is a fraud where a criminal sends an email requesting personal information and tries to induce the recipient to click a link, open an attachment, or provide confidential information directly.

Emails can be quite convincing as they appear to come from established companies or organizations and sometimes even links to legitimate-looking websites. However, the information you provide goes directly to the criminal, who can use the information for their own benefit.

What You Can Do

OurTrip.com.br will never call or email you requesting your password or other personal information.

If You Think You Received a Fraudulent Email

- Contact us
- Delete the email

Important to Know

All prices on OurTrip.com.br are displayed in the local currency unless otherwise specified. If you book from outside the country or if the issuing bank of your card is outside the country, an international transaction fee may be charged.