Privacy Policy

What privacy rights and data subject rights are available?

Below is more information about the rights that may be available to you in Brazil:

Data Subject Rights under LGPD:
§ Right to be informed
§ Right of access
§ Right to rectification
§ Right to erasure
§ Right to data portability
§ Right to object
§ Right not to be discriminated against for exercising rights

Unsubscribe from marketing emails, SMS, and push notifications

We only send marketing communications in accordance with applicable laws. If you wish, you can manage your preferred marketing communication channel or stop all marketing communications.

How it works

Email: Click the unsubscribe link at the bottom of any marketing email you received.
SMS: Reply STOP to any marketing SMS you receive.
Push: Go to your device settings to disable push notifications from our app.

Important to know

Changes may take up to 10 business days to take effect. If you are still receiving marketing emails 10 business days after unsubscribing, please contact us.
If you unsubscribe from marketing emails, you will still receive service emails about your bookings or loyalty program status, as well as notifications of updates related to your account, our terms, our policies, and any other critical information.

Request or delete your personal data

We use your personal data to help ensure you have a good experience when booking trips on our site or app. You can manage your data in the following ways.

Request a copy of your data

To know what data we hold about you and why, please contact us. We will process your request within the legally prescribed timeframe.

Request the deletion of your data

If you do not have an account with us (e.g., if you booked as a guest, interacted with us, or signed up for our marketing), please contact us and one of our agents will get in touch.

If you have an account with us, you can easily delete your data directly from your account on the site or in our app.

Update your account information

You can keep your login information, payment methods, and email preferences up to date on our site.

How it works

Log in to your account and go to My Account. Choose the items you want to update from the list of options provided.

Still need help?

If you need help updating your account information, please contact us.

Delete your account

We are sorry to see you go

Deleting your account is permanent and cannot be undone. Once your account is deleted, you will no longer have access to your account history - nor will our customer service team, which means they will not be able to assist you with previous bookings.
Additionally, if you are on a trip or have trips scheduled in your account, you will not be able to delete your account until those trips are completed.

Other concerns and questions about your personal data

We understand that booking online requires significant trust on your part. We are committed to protecting and safeguarding all personal information you provide to us.

If you have any questions or concerns about personal data, privacy, or data security, please contact us. Let us know what the issue is and we will resolve it as quickly as possible.

Our Privacy Policy includes information about:

What information we collect and why.
How we use this information.
When and why we share your information with other organizations.
The rights you have and the ways you can control your information.

Information about your privacy

OurTrip.com.br is committed to protecting and safeguarding your personal information. We explain how we do this in our privacy and cookie policies.

In our Privacy Policy, we inform you:

What information we collect and why.
How we use this information.
When and why we share your information with other organizations.
The rights you have and the ways you can control your information.
You can read our Privacy Policy in full here.

Some of our sites have a separate Cookie Policy. In our Cookie Policy, we inform you:

What cookies are.
How we use them for analysis.
How they help us create personalized content to improve your experience on our site.
How they help deliver ads that may be of interest to you.
You can read our Cookie Policy in full here.

If you have any questions about any policy, please contact us.