TERMS AND CONDITIONS

1. DEFINITIONS AND INITIAL CONDITIONS

1.1. These Terms and Conditions are complementary to OurTrip’s Cookie Policy, Data Protection Policy, and Privacy Policy, and govern the access to and use of the websites, applications, content, and services provided by OURTRIP TRAVEL AND TOURISM CORP. (“OurTrip”), a corporation organized and existing under the laws of the State of Florida, with its principal place of business at 6165 Carrier Dr, Suite 1503, Orlando, FL 32819, United States, registered under FEI Number 32-0747680.

1.2. By using the services offered by OurTrip, you agree to be bound by these Terms and enter into a contractual relationship with OurTrip as a User. If you complete the booking of any services through the platform, you will also be deemed a Customer.

1.3. For purposes of these Terms:

a) “You” or “User” means any individual accessing the OurTrip website or mobile application.

b) Customer means a User who completes a booking or purchases services through the OurTrip platform.

c) Providers: third-party partners (such as hotels, local accommodation providers, lodging platforms, and airlines) that offer the services advertised on the OurTrip platform.

d) Third Party means any person or entity other than you.

e) Listing: any offer of accommodation, air ticket, product, or tourism service made available on the OurTrip platform, containing information entered directly by the Provider, such as descriptions, images, prices, cancellation rules, conditions of use, payment methods, availability, and other relevant features for contracting. The Listing constitutes the contractual basis of the reservation and must be read carefully by the Customer before finalizing the purchase.

1.4. OurTrip acts exclusively as an intermediary in the offering of accommodation services, airline tickets, travel packages, and other tourism-related products and services, and is not responsible for the direct provision of such services. The contractual relationship concerning the provision of accommodation services is established directly between the Customer and the respective Supplier (Hotel, Airline, or other service provider).

1.5. If you do not agree with these Terms, you must not access or use OurTrip’s services. Your use of the platform constitutes full and binding acceptance of these Terms.

1.6. These Terms supersede and replace all prior agreements, contracts, terms, or arrangements between the parties concerning the same subject matter, whether written or oral.

1.7. OurTrip reserves the right to suspend, restrict, or terminate any User’s or Customer’s access to the services at any time, without prior notice, particularly in cases of violation of these Terms or applicable law.

1.8. OurTrip may amend these Terms at any time. Updated versions will be posted on the platform and will indicate the date of revision.

1.9. Amendments or updates to these Terms shall take effect immediately upon posting. Continued use of the platform following any modification constitutes your full acceptance of the revised Terms.

2. ACCOUNT REGISTRATION

2.1. The information you provide when creating your account must be accurate, complete, and truthful. You are solely responsible for the accuracy of the data submitted and may be held legally accountable for any false or misleading information. Accounts found to contain duplicate or fraudulent information may be suspended or permanently deleted without prior notice.

2.2. All data provided at the time of booking must match the travel documents of the guests who will use the reservation.

2.3. You will access your OurTrip account using your registered email (login) and password. Sharing your login credentials with any third party, even someone you trust, is strictly prohibited. If your account is accessed or used by another person, you will be fully responsible for all actions taken under your account, including any damages caused to OurTrip or third parties.

a) Any suspicion of misuse, unauthorized access, or security breach must be reported to OurTrip immediately. Failure to notify may result in liability for damages. Accounts may be suspended in the event of irregular use.

2.4. For your security, OurTrip may, at its sole discretion, deactivate, suspend, or block your account at any time if irregularities are suspected, without prior notice. You will be notified of such action.

2.5. You are responsible for keeping your information up to date at all times and must promptly notify OurTrip of any changes to your registration details, particularly your contact information (phone number, email, and physical address).

2.6. You agree to use OurTrip’s websites, applications, and online platforms in a manner that does not infringe upon the rights or interests of OurTrip, other users, or third parties, and in a way that does not damage, disable, overload, or impair the normal operation of the platform.

2.7. It is strictly forbidden to distribute content, links, or any materials that may contain or facilitate the dissemination of viruses, malware, or other malicious code that could harm OurTrip’s websites, applications, or online platforms, or other users.

2.8. Account Restrictions and Termination

a) OurTrip reserves the right to cancel, suspend, deactivate, block, or otherwise terminate your access to the platform, thereby terminating these Terms, if: ((i) you are found to be in violation of any applicable laws or regulations; (ii) your actions violate these Terms; (iii) you cause direct or indirect harm to OurTrip, its users, or third parties; (iv) your login credentials or attempted registration bear any resemblance to OurTrip’s trademarks, trade names, or domains; or (v) in any other circumstances that, in OurTrip’s sole discretion, warrant such action.

b) In the event of violations of applicable law, OurTrip may also pursue any administrative, regulatory, or legal remedies available.

c) If OurTrip detects suspected fraud, violations of these Terms, or requires data validation for security purposes, it may cancel any booking or transaction, even if services have already been issued. OurTrip may also require you to provide or update information to confirm the legitimacy of a transaction or account in order to protect both OurTrip and third parties from harm.

d) OurTrip further reserves the right to act if, on its websites, platforms, or social media, it identifies content such as profanity, sexually explicit material, hate speech, discriminatory remarks, threats, harassment, violence, disclosure of personal data, personal attacks against employees or third parties, promotion of illegal activities (including drugs or prostitution), or the sharing of websites, emails, addresses, phone numbers, or credit card details. In such cases, the measures outlined above will apply.

e) You may request deletion of your account by contacting contact@ourtrip.global. However, some data may need to be retained temporarily to comply with legal or regulatory obligations. Once such obligations are satisfied, the data will be permanently deleted.

f) Requests for deletion of data held by Suppliers or other third parties (such as hotel chains, loyalty programs, or other partners) must be made directly to those entities.

3. SERVICES

3.1. The service offered by OurTrip consists of providing an online platform, through the website https://ourtrip.global/en_US and/or the mobile application, for searching, booking, and paying for accommodations, airline tickets, travel packages, and other tourism-related products or services. These services are offered, supplied, and performed by third parties, hereinafter referred to as Hotels, Airlines, or Suppliers, and are intended for use by the User and/or the individuals designated by the User, in accordance with the Listing and the conditions set forth in these Terms.

3.2. Services mediated by OurTrip are valid only when made available through OurTrip’s official platform(s), whether directly through the website/app or via authorized redirections to the respective Suppliers featured on OurTrip.

3.3. OurTrip acts solely as an intermediary between Customers and Suppliers of travel services and is not directly responsible for the performance of services contracted through the platform. In the case of lodging services, the Hotel is solely and exclusively responsible for confirming the reservation, the quality of accommodations, and the delivery of all services offered, including, without limitation, meals, cleaning, customer service, and amenities.

a) Any issues, disputes, or discrepancies related to the booked lodging must be addressed directly with the Hotel, which is the final service provider.

3.4. The Supplier is solely responsible for the content of any Listing published on the OurTrip platform, particularly regarding pricing, availability, service and accommodation descriptions, images, and conditions of stay. OurTrip functions exclusively as an intermediary and is not liable for any errors, omissions, or inaccuracies in the information provided by the Supplier.

3.5. The prices, terms, and conditions of use of the services available on the platform are defined by the respective Suppliers, especially Hotels, and may include restrictions such as non-cancellable rates, non-refundable policies, or promotional conditions. It is the sole responsibility of the User to carefully review all information contained in the Listing prior to completing any booking.

4. USE OF LODGING SERVICES

4.1. In addition to these Terms, the Customer acknowledges that booking any lodging or travel service is also subject to the specific rules and conditions established by the Hotels or other Suppliers, such as internal regulations, house policies, safety rules, and contractual documents. Such conditions, even if not expressly described in the Listing, must be verified directly with the establishment prior to booking.

4.2. By making a reservation, the Customer agrees to fully comply with all rules and restrictions applicable to the chosen lodging, including without limitation: prices, additional fees, cancellation and refund policies, minimum age requirements, maximum occupancy, promotional restrictions, and any other conditions. OurTrip is not responsible for the content, accuracy, or enforcement of such rules, which are determined solely by the Suppliers.

4.3. Failure by the Customer to comply with the rules established by the Hotel or establishment may result in cancellation of the reservation, denial of access to the booked service, forfeiture of amounts paid, and the imposition of penalties, including additional charges for damages or contractual breaches. OurTrip, acting solely as an intermediary, bears no responsibility for such consequences.

4.4. By confirming a reservation, the Customer agrees to pay in full all amounts related to the contracted service, including room rates, administrative fees, OurTrip service fees, taxes, government charges, and any additional amounts charged directly by the Hotel or Supplier, even if not previously disclosed in the Listing. It is the Customer’s responsibility to verify directly with the establishment whether additional charges apply.

4.5. The Customer is also responsible for complying with all internal rules and policies of the Hotel or establishment, including but not limited to: check-in and check-out times, quiet hours, use of common areas, prohibited conduct, visitor limitations, safety rules, smoking policies, alcohol consumption, dress codes, and other regulations. OurTrip has no control over and bears no responsibility for such rules, and the Customer is solely responsible for reviewing and complying with them.

4.6. It is the sole responsibility of the Customer to verify, prior to booking, any legal, health, or administrative requirements applicable to the lodging destination, such as presentation of identification documents, visas, vaccinations, medical certificates, proof of residence, or any other requirements established by local authorities. OurTrip shall not be liable for denial of access to or use of the lodging due to failure to meet such requirements.

4.7. If the Customer remains on the premises beyond the designated check-out time, they may be subject to penalties imposed by the Hotel or Supplier, including additional nightly charges or forced removal from the premises, as permitted under applicable law and the establishment’s internal policies. Such consequences are the sole responsibility of the Customer.

4-A. Sale of Airline Tickets

4-A.1. Air transportation is governed by Brazilian aviation legislation and by the regulations of the Brazilian National Civil Aviation Agency (ANAC), especially Resolution No. 400/2016. Each airline (the “Airline”) establishes its own fare rules for the sale of airline tickets (the “Airline Ticket”).

4-A.2. Intermediary Capacity. OurTrip acts exclusively as an intermediary in the sale of Airline Tickets, operating directly or through a consolidator and/or issuing travel agency accredited by the International Air Transport Association (IATA). OurTrip is not the carrier, does not operate flights, and has no control over fare rules, availability, itineraries, or transportation conditions, which are defined solely and exclusively by the Airlines. Under no circumstances is OurTrip authorized to modify, relax, or waive any Airline Ticket regulations.

4-A.3. Issuance and Electronic Ticket. Once the Purchase Order and the corresponding payment have been confirmed, an Electronic Ticket Record (ETR) is automatically generated in the Airline’s system, without manual intervention, using the information provided by the Customer on the platform. The purchase is entirely subject to the Airline’s regulations, and the Airline is solely responsible for informing the applicable Terms and Conditions, including special and promotional conditions such as non-refundable tickets, non-transferable tickets, route change restrictions, minimum or maximum stay requirements, and refund restrictions. Economy-class fares generally carry the greatest restrictions.

4-A.4. Flight Information and Fare Changes. The information displayed on the platform (including itineraries, fares, and availability) is provided and updated in real time by the Airlines through a Global Distribution System (GDS). Between the Purchase Order and payment confirmation or ticket issuance, fares may change depending on availability. The price only becomes final upon issuance and billing of the electronic ticket. OurTrip neither sets airline fares nor controls their availability.

4-A.5. Payment Methods. Depending on the payment method and the operational arrangement adopted with the Airline or consolidator, fares, taxes, and fees may be charged and processed directly on behalf of the Airline or consolidator. In such cases, OurTrip will only receive the amounts corresponding to its service, intermediation, or management fees. The applicable conditions will be disclosed to the Customer during the purchase process.

4-A.6. Rescheduling, Delays, and Cancellations by the Airline. Pursuant to Article 12 of ANAC Resolution No. 400/2016, Airlines may change schedules, dates, and itineraries, as well as delay, reschedule, or cancel flights. OurTrip has no control over such changes. If a change is communicated by the Airline or the final service provider up to seventy-two (72) hours before departure, OurTrip will inform the Customer of the available alternatives and will proceed only upon the Customer’s prior and express acceptance. Within the seventy-two (72) hours preceding departure, OurTrip does not manage Airline Tickets, and the Customer must deal directly with the Airline. Any claim regarding the transportation service must be addressed to the Airline, which is the actual service provider.

4-A.7. Cancellation or Change of Date or Itinerary by the Customer. The most economical fares generally do not permit changes, cancellations, or refunds; where permitted, they are subject to penalties imposed by the Airline. If the fare allows cancellation, OurTrip will only manage the submission and follow-up of the request with the Airline, which shall be responsible for issuing any refund, credit, or charge reversal. In the event of a date or itinerary change, in addition to any Airline penalty, the Customer shall be responsible for any applicable fare difference at the time of the change, which must be made within the same fare class or a higher class. Changes to lower fares published after ticket issuance are not permitted. For both changes and cancellations, OurTrip may charge an additional management fee.

4-A.8. Name or Passenger Changes. An Airline Ticket is issued in the passenger’s name, is personal, and is non-transferable. The Customer must enter names and surnames exactly as they appear on the travel documents, especially the passport, and must review all information before confirming the Purchase Order. Ticket issuance is automatic and does not involve manual intervention by OurTrip, which shall not be responsible for errors or inconsistencies in the information entered by the Customer. Name corrections may only be made by the Airline and may generate costs that will be passed on to the Customer, especially on international flights involving different operators (interline flights). Once a ticket has been issued, Airlines may refuse any name change, even when the issue is merely a typographical error.

4-A.9. Airport Check-In and No-Show. The Customer must present themselves at the Airline’s check-in counter at the departure airport on the specified date and time and with the required travel documents. It is recommended that Customers arrive at least two (2) hours before domestic flights and three (3) hours before international flights. Airline Ticket schedules refer to local time. Failure to appear or arriving late for boarding (No-Show) authorizes the Airline to cancel subsequent or return segments without entitlement to a full or partial refund. If the outbound segment of a round-trip ticket is not used, the Airline may cancel the return segment unless the Customer informs the Airline, before the originally scheduled departure time of the domestic outbound flight, of their intention to use the return segment. No penalty may be charged for this purpose.

4-A.10. Baggage. Baggage allowance policies are established by each Airline and must be reviewed in advance by the Customer. The transportation of checked baggage constitutes an ancillary contract with the Airline and is subject to ANAC Resolution No. 400/2016 and other civil aviation security regulations. Responsibility for lost, damaged, stolen, or misplaced baggage lies exclusively with the Airline, and claims must be submitted directly through the Airline’s customer service channels. Travel insurance is strongly recommended.

4-A.11. Unaccompanied Minors. An unaccompanied minor is a passenger traveling without at least one parent or legal guardian. The conditions and mandatory requirements for unaccompanied minor assistance are defined by each Airline. OurTrip does not provide unaccompanied minor assistance services and cannot guarantee boarding when such services are required by the Airline.

4-A.12. Health and Fitness to Travel. Customers with specific health conditions may be required by the Airline to provide a medical fitness certificate, subject to the deadlines established by the Airline. Obtaining and submitting such documents to the Airline is the Customer’s sole responsibility.

4-A.13. Validity of Airline Tickets. Under aviation regulations, an Airline Ticket is valid for one (1) year from the date of issuance, unless otherwise authorized by the Airline. Under no circumstances may OurTrip extend the validity period.

4-A.14. One-Way Tickets and Immigration Requirements. For one-way tickets, immigration authorities in the destination or transit country may require proof explaining the absence of a return ticket. It is the Customer’s responsibility to consult the appropriate embassy or consulate in advance.

4-A.15. Low-Cost Carrier Flights. For low-cost Airlines, published fares generally do not allow changes or cancellations and do not include seat selection, checked baggage, or onboard services, which are offered as optional extras at additional cost. Such Airlines may operate from regional or secondary airports. Customers should carefully review all applicable conditions before confirming the Purchase Order.

4-A.16. Complaints and Regulatory Authority. The liability of Airlines for the transportation of passengers and baggage is governed by aviation legislation. Complaints relating to the transportation contract must be addressed directly to the Airline and, if necessary, to ANAC (www.anac.gov.br), the authority responsible for regulating and supervising commercial civil aviation in Brazil.

4-B. Packages and Combinations of Services

4-B.1. Dynamic Travel Packages (“Shopping Cart”). Through the Packages feature, the Customer may create a customized travel arrangement by combining the services they wish to purchase—including airline tickets, accommodations, transfers, activities, insurance, and other available services—and pay for them in a single transaction. OurTrip acts exclusively as an intermediary, displaying available options and allowing Customers to select and combine services and Suppliers according to their preferences and needs.

4-B.2. OurTrip Is Not a Package Organizer. OurTrip does not organize travel packages, does not independently select or combine services, and does not determine the Supplier, schedule, or itinerary. Any suggested combinations are intended solely to facilitate the Customer’s search process, and the Customer may modify any service at any time before completing the purchase. The selection and combination of services are made exclusively at the Customer’s initiative.

4-B.3. Individual Rules for Each Service. Each service included in a package is governed by its own pricing, modification, cancellation, rescheduling, and refund conditions established by the respective Supplier (Airline, Hotel, or other service provider). The modification or cancellation of one service does not affect the others, which remain governed by their own terms and must be modified or canceled individually whenever permitted by the relevant Supplier’s rules. In particular, cancellation of accommodation does not entitle the Customer to cancellation or reimbursement of the Airline Ticket, and vice versa.

4-B.4. Single Payment and Independent Contracts. Even when payment for package services is made through a single transaction, each service constitutes a separate and independent contract with the respective Supplier. There is no joint liability among Suppliers, nor does OurTrip assume responsibility for the performance of any of the services.

5. DATA COLLECTION AND ELECTRONIC COMMUNICATIONS

5.1. To facilitate the provision of intermediary services — including the issuance, cancellation, or modification of lodging reservations — OurTrip will use the registration data provided by the Customer, as well as the information of any guests and/or companions included in the booking. Such information may be shared with the relevant Suppliers (e.g., hotels) strictly for the purpose of fulfilling the reservation.

5.2. The Customer represents that all information provided is true, complete, and up to date, and agrees to keep their account information current at all times, including email, phone number, and other contact details. Providing false, outdated, or unauthorized third-party data is the sole responsibility of the Customer and may result in usage restrictions, civil liability, and/or criminal liability as permitted by applicable law.

5.3. OurTrip implements reasonable technical and administrative measures designed to protect the security, confidentiality, and integrity of the data collected. Customers may request the deletion of their personal data at any time by submitting a request through OurTrip’s official support channel. However, deletion may be subject to retaining certain minimum information as required to comply with legal, contractual, or regulatory obligations.

5.4. Once data is shared with Suppliers responsible for fulfilling services, the responsibility for processing and potential deletion of such data rests with the respective Supplier. Customers must contact the establishment directly to request the removal or modification of that information.

5.5. By using the platform, the Customer expressly authorizes OurTrip to send electronic communications via email, text messages (SMS), WhatsApp, push notifications through the application, browser alerts, or similar means, including institutional, promotional, and operational messages.

6. GENERAL OBLIGATIONS

6.1. Travel Documentation and Rules.

a) Before booking services through OurTrip, whether for yourself or for any guests listed in your account, you must verify all requirements applicable to your trip, whether domestic or international, including but not limited to identification documents, visas, health or sanitary requirements, vaccinations, medical certificates, and any other documents required by authorities.

b) If you or any guest included in your booking have particular health conditions, you must also confirm any requirements for medical clearance certificates or documentation directly with the lodging establishment or local authorities.

c) If your booking includes infants or minors, you must contact the lodging establishment directly and confirm in advance all documentation requirements for hosting minors.

d) Children accommodated under special conditions or on a complimentary basis are not guaranteed a separate bed during the stay. Hotels typically provide such accommodations only when children share existing bedding with parents. If you want to ensure a bed for each guest, you must select a room category that matches your party’s needs (e.g., 2 adults + 1 child = Triple Room; 2 adults + 2 children = Quadruple Room).

e) You must confirm with the lodging establishment its policies regarding luggage storage and what may be kept in the room, including safes, valuables, and consumables.

f) If you intend to travel with pets (such as dogs, cats, or other animals), it is the Customer’s responsibility to verify directly with the Hotel or Supplier the applicable pet policies, including permitted breeds, sizes, number of animals, designated areas, leash or crate requirements, as well as any additional fees, deposits, or mandatory documents (such as vaccination records).

g) Acceptance of pets is at the sole discretion of the lodging establishment and may vary according to each property’s internal policy. OurTrip, acting solely as an intermediary, is not responsible for incomplete information, denial of access, or any limitations imposed by the Hotel regarding pets, even if the platform displays seemingly compatible offers.

h) The Customer is solely responsible for ensuring that the pet complies with all establishment policies and applicable laws, as well as for any damages caused by the animal within the lodging premises.

6.2. Presentation at Lodging and Check-In

a) It is the sole responsibility of the Customer or registered guests to appear at the lodging establishment on the date and time specified in the reservation. Failure to appear may be considered by the Supplier as a “No Show,” in which case the reservation may be canceled without the right to a full or partial refund, unless otherwise expressly stated in the Listing.

b) OurTrip has no control over or influence on the late-arrival or grace-period policies adopted by establishments. Customers are strongly encouraged to contact the Hotel or Supplier directly, in advance, if any unforeseen circumstances may delay arrival, in order to preserve or renegotiate the reservation.

c) The Customer is also responsible for presenting all documentation required by the establishment at check-in, including valid personal identification for all guests, proof of vaccination (when required), and any other requirements established by the Hotel. Failure to comply with such requirements may result in denial of lodging, without any liability on the part of OurTrip.

6.3. Situations Not Mediated by OurTrip.

a) OurTrip’s role is strictly limited to providing intermediary services between Customers and lodging Suppliers and/or travel service providers. Accordingly, OurTrip is responsible only for direct damages demonstrably caused by a failure in the provision of its own intermediary services, as permitted under applicable law and these Terms.

b) OurTrip has no operational, technical, or legal control over the services actually provided by Suppliers, nor over the management of lodging establishments, partner platforms, or other third parties contracted by the Customer. Consequently, OurTrip shall not be held liable for any losses, damages, frustrations, or inconveniences arising from circumstances outside of its role as an intermediary.

c) The following are examples of situations that are not mediated or controlled by OurTrip, and for which responsibility lies entirely with the Supplier or the Customer:

I. Customer’s failure to appear at the lodging establishment on the scheduled date and time of the reservation (no-show);

II. Overbooking by the Hotel or Supplier;

III. Strikes, demonstrations, or logistical or operational disruptions at the lodging location;

IV. Bankruptcy, insolvency, dissolution, or cessation of the Supplier’s business operations;

V. Force majeure events, acts of God, or natural occurrences such as natural disasters, pandemics, severe weather, transportation issues, accidents, or similar events;

VI. Armed conflicts, governmental actions, legal prohibitions, or local sanctions that affect the provision of the contracted service;

VII. Denial of access due to the Customer’s failure to comply with the Hotel’s internal rules or to present the documentation required for check-in.

d) In these cases, any compensation, refund, or dispute resolution must be pursued directly with the responsible Supplier, in accordance with the applicable contractual policies and through the Supplier’s customer service channels. OurTrip may, upon request, provide limited assistance in facilitating contact, but such assistance does not constitute an assumption of responsibility or a guarantee of a favorable outcome for the Customer.

7. TRIPCASH

7.1. TripCash is a promotional benefit granted by OurTrip, functioning as a loyalty credit (cashback) system linked to the Customer’s account. Accumulated credits may be applied toward future reservations made exclusively through OurTrip’s official website.

7.2. When making an eligible reservation, the Customer may receive TripCash as a bonus, credited to their virtual wallet associated with their account. Credits will be released within seven (7) days after the check-out date of the booked lodging.

7.3. The percentage of TripCash awarded may vary depending on the promotional campaign in effect, the sales channel used, and the type of product booked. Specific conditions will be disclosed in OurTrip’s promotional campaigns and official communications.

7.4. The Customer may check their TripCash balance at any time in the logged-in area of their account, where a full statement of credits earned and used will be available.

7.5. TripCash may be used as partial payment for new reservations, provided such reservations are made directly on OurTrip’s official platform. It cannot be applied to bookings made through partner platforms, redirects, metasearch engines, or third parties.

7.6. The Customer may choose to apply their TripCash balance during checkout, at the order review stage.

7.7. TripCash credits are valid for twelve (12) months from the date of issuance. After this period, unused credits will automatically expire and cannot be reinstated or refunded.

7.8. TripCash is non-transferable and linked exclusively to the account in which it was generated. It cannot be redeemed for cash, assigned, sold, transferred, or used on behalf of third parties.

7.9. OurTrip reserves the right to modify, suspend, or terminate the TripCash rules, in whole or in part, at any time, including the complete discontinuation of the program, upon notice or by updating these Terms. In the event of permanent termination, OurTrip may establish a transition period for Customers to use existing balances.

7.10. If fraud, manipulation, multiple accounts, or any attempt to unlawfully obtain TripCash is identified, OurTrip may cancel credits, block the Customer’s account, and pursue all legal remedies available.

8. PRICES AND PAYMENT METHODS

8.1. The prices, payment terms, and available methods for each service are clearly indicated on OurTrip’s official platform, accessible at www.ourtrip.global, or through authorized redirect channels originating from the same domain. It is the Customer’s responsibility to review all details before completing a purchase

a) The Customer is solely responsible for the accuracy, validity, and legitimacy of the payment information provided, including card number, cardholder name, expiration date, security code, and any other required details.

b) OurTrip is not responsible for reservations made with invalid, outdated, or unauthorized credit card information, even if the transaction has been approved by the card processor or payment gateway.

c) The Customer expressly represents that they are authorized to use the chosen payment method and accepts full responsibility for any legal, civil, or criminal consequences arising from the misuse or fraudulent use of third-party information.

d) In the event of a chargeback, dispute, or suspected fraudulent transaction, OurTrip may, at its sole discretion and without prior notice, cancel the reservation and block the Customer’s account until the matter is resolved with the card issuer and/or financial institution involved.

e) To ensure transaction security, OurTrip may request additional validation of registration details or documents, including verification of the cardholder’s identity, before confirming the contracted services. Failure to provide the requested information may result in cancellation of the reservation, without prejudice to applicable fees.

8.2. The use of promotional credits, TripCash, or discount coupons is subject to the specific rules of each campaign. Such benefits cannot be combined and must be used individually, in accordance with their respective validity dates and promotional conditions in effect at the time of booking.

8.3. TripCash balances may only be applied as payment for reservations made directly through OurTrip’s official website. They cannot be applied to purchases made through redirect platforms, metasearch engines, or partner websites (including but not limited to Trivago, Google, and similar services).

8.4. Prices displayed on the OurTrip platform are dynamic and may change at any time, according to availability, dates, demand, Supplier conditions, promotional campaigns, market fluctuations, selected payment method, and accommodation location.

8.5. Manifestly Erroneous Prices

8.5.1. A manifest error exists when the price displayed on the platform clearly deviates from the market reality or the usual standard of the service offered, and would be identifiable as such by a reasonable person under normal circumstances. Examples include, but are not limited to:

a) A five-star hotel room advertised at USD 100 when the regular rate would be approximately USD 1,000;

b) A luxury suite offered at a lower price than a standard room at the same property for the same period;

c) A significant discrepancy compared to rates offered by the same Supplier through other channels for the same period..

8.5.2. If OurTrip identifies a manifest pricing error through its own review or notification from the Supplier, or is informed by the Supplier of a cancellation due to mispricing or unavailability, the Customer will be notified within forty-eight (48) hours of the identification of the error or receipt of the cancellation notice.

8.5.3. In such cases, OurTrip will not be obligated to honor the reservation, to secure a new booking under similar conditions, or to guarantee re-accommodation or substitution of the contracted service without payment of the applicable price difference. OurTrip will not be liable for any form of compensation, including damages, lost profits, or lost expectations.

8.5.4. In the event of a manifest pricing error, the Customer may choose to:

a) Maintain the reservation by paying the actual price of the service; or

b) Request a full cancellation at no cost, with a refund of any amounts already paid.

8.5.5. The correction or cancellation of reservations made with manifestly erroneous prices does not constitute an unfair practice and is consistent with the principles of good faith, transparency, and contractual balance. Enforcing a booking with an obviously disproportionate or unrealistic price would result in unjust enrichment and inequity. Accordingly, OurTrip is entitled to correct or cancel such reservations, provided that timely notice is given to the Customer whenever a manifest error is identified.

8.6. Suspension or Cancellation of Payments via Credit Card (Chargeback)

8.6.1. If the Customer or the holder of the payment method used cancels the credit card, requests a chargeback, or otherwise suspends payments related to services contracted through the OurTrip platform, the Customer must immediately contact OurTrip to resolve the outstanding balance, including any service or processing fees owed to OurTrip, considering that the service may have already been provided in whole or in part.

8.6.2. If a chargeback or payment dispute is requested while services are still active, OurTrip, for security and risk-mitigation purposes, may immediately cancel the reservation or contracted services. The Customer shall be solely responsible for any losses arising from such cancellation, as well as for any applicable cancellation fees under these Terms and the Supplier’s policies.

8.6.3. If fraud is detected, including but not limited to the unauthorized use of a third party’s credit card, false chargeback claims, or any other fraudulent conduct, OurTrip may cancel services, block the Customer’s account, and pursue civil and criminal remedies, including reporting the matter to the appropriate authorities for investigation and recovery of damages.

8.6.4. If a chargeback or payment dispute is made in good faith (for example, due to mistake, duplicate charge, or processing error), OurTrip will notify the Customer and provide a reasonable period to voluntarily resolve the outstanding amount using an alternative payment method. During this period, the reservation may remain suspended until payment is successfully processed.

8.6.5. Amounts not regularized within the specified period may be subject to collection efforts, including third-party collection services or legal proceedings, and may be reported to credit bureaus, as permitted by applicable law.

8.6.6. A Whenever possible, OurTrip will attempt to contact the Customer to resolve the matter amicably before implementing restrictive or legal measures.

8.6.7. Failure to make payment within the required timeframe may result in late fees, interest, and other applicable charges as outlined in the payment notice, as well as suspension of account access and inability to make new reservations until payment is resolved.

9. TAXES AND FEES

9.1. Prices displayed on the OurTrip platform may or may not include taxes and fees, depending on the service and location. It is the Customer’s responsibility to review the reservation details before completing the purchase, as certain charges may be collected separately at the lodging establishment.

9.2. Such charges may include, for example: sales tax, occupancy tax, tourism or lodging tax, goods and services tax, or other fees imposed by local authorities.

9.3. OurTrip is not responsible for collecting such taxes on behalf of the hotel or Supplier, except where required by law. Generally, taxes are collected directly by the Supplier based on the amounts received for the reservation.

9.4. If any taxes or fees are applicable to services provided by OurTrip (such as service or convenience fees), these amounts will be disclosed during the booking process.

9.5. In some destinations, you may be required to pay local taxes directly to the hotel at check-in or check-out. Customers are strongly encouraged to confirm such conditions directly with the hotel before traveling.

9.6. Tax amounts may change between the date of booking and the date of stay if there are changes in local tax laws or rates. In such cases, the hotel may charge the difference at the time of stay.

9.7. If you use an international credit card or make payment in a currency different from your card’s billing currency, your bank or card issuer may charge additional fees, such as foreign transaction fees or currency conversion charges.

9.8. For questions about these charges, you must contact your bank or credit card issuer directly. OurTrip has no control over such amounts and is not responsible for fees applied by third parties.

9.9. OurTrip’s responsibility for issuing invoices or receipts is limited to the portion of the payment it retains (e.g., service or convenience fees). OurTrip is not responsible for issuing an invoice covering the total reservation amount, as most of the payment is remitted directly to the Supplier (hotel or establishment), which is responsible for the service provided and, consequently, for issuing any tax documents related to its portion.

9.10. In certain jurisdictions, depending on the applicable tax regime, an invoice may be issued covering the total reservation amount. In such cases, the portion remitted to the Supplier for lodging will be deducted from the taxable base, and only the portion retained by OurTrip will be highlighted as taxable, in accordance with applicable law.

10. MODIFY OR CANCEL SERVICES

10.1. General Rules

10.1.1. Reservations made through the OurTrip platform may be booked under one of the following conditions:

a) Refundable reservation or reservation with free cancellation, when the Listing, voucher, or confirmation email expressly states that cancellation without charge is permitted up to a specified date and time; or

b) Non-refundable reservation or reservation without free cancellation, when the Listing, voucher, or confirmation email does not expressly indicate the possibility of free cancellation, or when the cancellation request is made after the informed deadline.

10.1.2. The condition applicable to the reservation shall be the one communicated to the Customer at the time of booking and/or in the reservation confirmation voucher. Before completing the purchase, the Customer must verify whether the selected rate allows free cancellation or is subject to a non-refundable policy.

10.1.3. For a reservation to be considered eligible for free cancellation, the cancellation request must be submitted within the period expressly stated in the rate conditions. Once this period has expired, the reservation shall be treated as non-refundable and subject to full retention of all amounts paid, in accordance with the Supplier’s policy.

10.1.4. For a cancellation request to be considered valid, the Customer should preferably submit it through the logged-in area of the OurTrip platform using the “Request Cancellation” feature available for the corresponding reservation. Before completing the request, the Customer must read the cancellation and refund terms and conditions applicable to the reservation, which will be displayed during the process. If it is not possible to submit the request through the platform, the Customer must contact OurTrip by email using the email address and/or telephone/WhatsApp number registered on the platform in order to ensure operational security and verification of ownership. The date and time the request is recorded on the platform or received by OurTrip shall be considered for all purposes related to the cancellation review, subject to the conditions of the purchased rate and the Supplier’s rules.

10.1.5. The date and time considered for cancellation purposes shall be those on which the request is effectively received through OurTrip’s official channels, subject to the rate conditions, the informed deadline, and the rules of the Supplier responsible for the accommodation.

10.2. Accommodation Services

10.2.1. The rules regarding cancellation, modification, rescheduling, and accommodation refunds are established exclusively by the Suppliers. Reservations may be classified as: (i) refundable/with free cancellation, when there is an express provision allowing cancellation without charge within the informed period; or (ii) non-refundable/without free cancellation, when no such provision exists or when the request is submitted after the stated deadline.

10.2.2. OurTrip acts solely as an intermediary for the reservation and any cancellation request and has no authority to modify, relax, or create exceptions to the rules established for each rate. Therefore, for non-refundable reservations or reservations canceled after the free cancellation period has expired, 100% (one hundred percent) of the amount paid shall be retained, unless an express and exceptional authorization provides otherwise.

10.2.3. When a reservation is refundable or includes free cancellation, the Customer may request cancellation without charge, provided that the request is submitted within the period informed in the Listing, voucher, or confirmation email. In such cases, the refundable amount shall be returned according to the payment method used and the applicable processing timeframes.

10.2.4. When a reservation is non-refundable, or when cancellation of a reservation originally classified as refundable is requested after the free cancellation deadline, 100% (one hundred percent) of the amount paid shall be retained, unless expressly and exceptionally authorized otherwise by the Supplier.

10.2.5. In the event of voluntary withdrawal from the purchase by the Customer after the reservation has been completed, the following shall apply:

a) If the reservation is refundable or includes free cancellation and the request is submitted within the informed period, the cancellation shall be processed according to the applicable rate conditions;

b) If the reservation is non-refundable, there shall be no entitlement to a refund;

c) If the reservation includes a free cancellation period but the request is submitted after such period, the reservation shall be treated as non-refundable for cancellation purposes, with retention of 100% of the amount paid;

d) OurTrip shall act solely as an intermediary for the request before the Supplier, without guaranteeing approval of exceptions, policy relaxations, or refunds outside the contracted policy.

10.2.6. Failure to use the accommodation, no-show, changes to travel plans, cancellation for personal reasons, or any request submitted outside the free cancellation period do not automatically entitle the Customer to a refund, credit, or rescheduling.

10.2.7. After reservation confirmation, the Supplier’s rules and the contracted rate conditions shall be binding upon the Customer. The Customer is required to read the cancellation, rescheduling, refund, and payment conditions before completing the purchase.

10.2-A. Air Transportation Services

10.2-A.1. The rules governing the cancellation, modification, rescheduling, and refund of Airline Tickets are established exclusively by the Airline in accordance with the purchased fare rules and subject to the provisions set forth in Section 4-A (Sale of Airline Tickets) of these Terms. OurTrip acts solely as an intermediary in managing the request with the Airline and has no authority to modify, relax, or waive such rules.

10.2-A.2. The full refund provisions set forth in this Section 10 that apply to accommodation services do not extend to Airline Tickets, which remain subject to the penalties, restrictions, deadlines, and any applicable fare differences established by the Airline. In travel packages or combinations of services, the cancellation of one service shall not affect the others, in accordance with Section 4-B.

10.3. Refunds and Payment Returns

10.3.1. Whenever a refund is available under the rules applicable to the purchase, the refunded amounts shall be returned to the holder of the account registered with OurTrip, according to the original payment method:

a) Payments made via bank transfer, bank slip (boleto), or Pix shall be refunded to a bank account held by the same account holder;

b) Payments made by credit card shall be refunded to the same card used in the transaction.

10.3.2. In the event of the account holder’s death or incapacity, refundable amounts shall be returned upon presentation of legal documentation proving authority to act on behalf of the holder (e.g., executor, estate representative, or power of attorney). If the event concerns accompanying guests, the refund shall be issued to the reservation holder.

10.3.3. The deadline for requesting and processing a refund shall follow the rules of the contracted rate. As a general rule, processing may take up to ten (10) business days, except where specific legislation establishes a different timeframe.

10.3.4. For credit card payments, after processing by OurTrip, the timeframe for the refund to appear on the card statement may vary according to the card issuer and may take up to ninety (90) days, depending on the billing cycle cut-off date.

10.3.5. If the Customer identifies unauthorized use, fraud, or any unauthorized transaction involving their credit card, bank account, or access to their platform account, the Customer must immediately contact the responsible financial institution (bank, card issuer, fintech, etc.) and take all necessary measures to block and dispute the transaction.

10.3.6. OurTrip has no control over third-party systems and shall not be liable for losses resulting from failures, omissions, or fraud committed by third parties, including Suppliers or fraudsters, except where an exclusive fault of the platform is proven. The Customer shall be solely responsible for resolving the matter directly with the third parties involved.

10.3.7. OurTrip shall use its best efforts to block or cancel services contracted fraudulently, provided that such services have not yet been issued, used, or passed the Supplier’s cancellation deadline. However, charge reversals and any refunds shall depend on the specific circumstances of the case, the Supplier’s rules, and the position of the financial institution involved. OurTrip does not guarantee any form of automatic compensation.

11. PRIVACY

11.1. By making a lodging reservation, you agree to be bound by OurTrip’s Privacy Policy, which is also available on the website at https://www.ourtrip.global/privacy-policy.

11.2. If you do not wish to receive communications, you may unsubscribe by using the link provided in the email you receive. If you have further questions, you may contact us via Chat.

12. CUSTOMER SUPPORT

12.1. OurTrip does not employ external sales representatives and will never request payments or send communications through WhatsApp or channels outside of the official OurTrip domain.

12.2. Questions, requests for modifications, rescheduling, cancellations, or any other communications must be directed to our support team, available Monday through Friday from 9:00 a.m. to 6:00 p.m. (ET) and Saturday from 9:00 a.m. to 2:00 p.m. (ET), via email at support@ourtrip.global.

13. INTELLECTUAL PROPERTY

13.1. All information and content available through the OurTrip platform are protected by copyright and intellectual property laws and may not be used in any manner other than as expressly permitted under these Terms or with OurTrip’s prior written authorization. Images, artworks, and photographs displayed on the platform are the property of OurTrip and may not be used by you or third parties without authorization.

13.2. The same protections apply to OurTrip’s domains and email extensions. The creation or use of names, links, or references containing “OurTrip,” or similar variations that may cause confusion among Customers or OurTrip staff, is strictly prohibited.

13.3. Any unauthorized use may constitute a violation of applicable laws and regulations and may result in civil and/or criminal penalties.

13.4 If you or any person associated with your account upload photos, images, or references to our system or social media, you certify, represent, and agree that you hold the copyright to such photos, images, or references, and you grant OurTrip a perpetual, worldwide, royalty-free license to use, reproduce, display, and publish such content in our app, website, promotional materials (online and offline), and publications, as OurTrip deems appropriate, in compliance with applicable law, without any compensation owed to you for such uses.

14. GENERAL PROVISIONS

14.1 OurTrip’s role as an intermediary in the booking of lodging services does not guarantee that the chosen destination will be free of risks to health or personal safety. OurTrip is not directly or indirectly responsible for any losses, damages, injuries, or inconveniences that you or your travel companions may suffer before, during, or as a consequence of the chosen destination. OurTrip shall not be liable for events related to force majeure, acts of God, government actions, or conduct by you or your travel companions that may occur before or during your trip and that may delay, interrupt, or prevent the execution of the services.

14.2 You are responsible for maintaining updated internet security on your devices to avoid viruses or other harmful programs, as well as for any failures arising from your connection, systems, or third-party servers, including those caused by events of force majeure or other circumstances beyond OurTrip’s control.

15. GOVERNING LAW AND JURISDICTION

15.1 These Terms and Conditions are governed by the laws of the State of Florida, United States of America.

15.2 For all matters relating to the interpretation and enforcement of these Terms, the parties agree to submit to the exclusive jurisdiction of the state and federal courts located in Orlando, Florida, except as otherwise required by applicable consumer protection laws.