TERMS AND CONDITIONS

1. DEFINITIONS AND INITIAL CONDITIONS

1.1. These Terms and Conditions are complementary to OurTrip’s Cookie Policy, Data Protection Policy, and Privacy Policy, and govern the access to and use of the websites, applications, content, and services provided by OURTRIP TRAVEL AND TOURISM CORP. (“OurTrip”), a corporation organized and existing under the laws of the State of Florida, with its principal place of business at 6165 Carrier Dr, Suite 1503, Orlando, FL 32819, United States, registered under FEI Number 32-0747680.

1.2. By using the services offered by OurTrip, you agree to be bound by these Terms and enter into a contractual relationship with OurTrip as a User. If you complete the booking of any services through the platform, you will also be deemed a Customer.

1.3. For purposes of these Terms:

a) “You” or “User” means any individual accessing the OurTrip website or mobile application.

b) Customer means a User who completes a booking or purchases services through the OurTrip platform.

c) Suppliers are third-party partners (such as hotels, inns, resorts, or lodging platforms) that provide the services advertised on the OurTrip platform.

d) Third Party means any person or entity other than you.

e) Listing means any offer of lodging, product, or travel-related service made available on the OurTrip platform, containing information provided directly by the Supplier, including but not limited to descriptions, images, prices, cancellation policies, terms of use, payment methods, availability, and other relevant features for the booking. Each Listing forms the contractual basis of the reservation and must be reviewed carefully by the Customer before completing the purchase

1.4. OurTrip acts solely as an intermediary in the offering of lodging services and related products, and is not responsible for the direct execution or delivery of such services. The contractual relationship for the provision of lodging services is established directly between the Customer and the Supplier.

1.5. If you do not agree with these Terms, you must not access or use OurTrip’s services. Your use of the platform constitutes full and binding acceptance of these Terms.

1.6. These Terms supersede and replace all prior agreements, contracts, terms, or arrangements between the parties concerning the same subject matter, whether written or oral.

1.7. OurTrip reserves the right to suspend, restrict, or terminate any User’s or Customer’s access to the services at any time, without prior notice, particularly in cases of violation of these Terms or applicable law.

1.8. OurTrip may amend these Terms at any time. Updated versions will be posted on the platform and will indicate the date of revision.

1.9. Amendments or updates to these Terms shall take effect immediately upon posting. Continued use of the platform following any modification constitutes your full acceptance of the revised Terms.

2. ACCOUNT REGISTRATION

2.1. The information you provide when creating your account must be accurate, complete, and truthful. You are solely responsible for the accuracy of the data submitted and may be held legally accountable for any false or misleading information. Accounts found to contain duplicate or fraudulent information may be suspended or permanently deleted without prior notice.

2.2. All data provided at the time of booking must match the travel documents of the guests who will use the reservation.

2.3. You will access your OurTrip account using your registered email (login) and password. Sharing your login credentials with any third party, even someone you trust, is strictly prohibited. If your account is accessed or used by another person, you will be fully responsible for all actions taken under your account, including any damages caused to OurTrip or third parties.

a) Any suspicion of misuse, unauthorized access, or security breach must be reported to OurTrip immediately. Failure to notify may result in liability for damages. Accounts may be suspended in the event of irregular use.

2.4. For your security, OurTrip may, at its sole discretion, deactivate, suspend, or block your account at any time if irregularities are suspected, without prior notice. You will be notified of such action.

2.5. You are responsible for keeping your information up to date at all times and must promptly notify OurTrip of any changes to your registration details, particularly your contact information (phone number, email, and physical address).

2.6. You agree to use OurTrip’s websites, applications, and online platforms in a manner that does not infringe upon the rights or interests of OurTrip, other users, or third parties, and in a way that does not damage, disable, overload, or impair the normal operation of the platform.

2.7. It is strictly forbidden to distribute content, links, or any materials that may contain or facilitate the dissemination of viruses, malware, or other malicious code that could harm OurTrip’s websites, applications, or online platforms, or other users.

2.8. Account Restrictions and Termination

a) OurTrip reserves the right to cancel, suspend, deactivate, block, or otherwise terminate your access to the platform, thereby terminating these Terms, if: ((i) you are found to be in violation of any applicable laws or regulations; (ii) your actions violate these Terms; (iii) you cause direct or indirect harm to OurTrip, its users, or third parties; (iv) your login credentials or attempted registration bear any resemblance to OurTrip’s trademarks, trade names, or domains; or (v) in any other circumstances that, in OurTrip’s sole discretion, warrant such action.

b) In the event of violations of applicable law, OurTrip may also pursue any administrative, regulatory, or legal remedies available.

c) If OurTrip detects suspected fraud, violations of these Terms, or requires data validation for security purposes, it may cancel any booking or transaction, even if services have already been issued. OurTrip may also require you to provide or update information to confirm the legitimacy of a transaction or account in order to protect both OurTrip and third parties from harm.

d) OurTrip further reserves the right to act if, on its websites, platforms, or social media, it identifies content such as profanity, sexually explicit material, hate speech, discriminatory remarks, threats, harassment, violence, disclosure of personal data, personal attacks against employees or third parties, promotion of illegal activities (including drugs or prostitution), or the sharing of websites, emails, addresses, phone numbers, or credit card details. In such cases, the measures outlined above will apply.

e) You may request deletion of your account by contacting contact@ourtrip.global. However, some data may need to be retained temporarily to comply with legal or regulatory obligations. Once such obligations are satisfied, the data will be permanently deleted.

f) Requests for deletion of data held by Suppliers or other third parties (such as hotel chains, loyalty programs, or other partners) must be made directly to those entities.

3. SERVICES

3.1. The services offered by OurTrip consist of providing, through the website www.ourtrip.global and/or the mobile application, an online platform for searching, booking, and paying for lodging and other travel-related products or services. Such services are offered, supplied, and fulfilled by third parties, hereinafter referred to as Hotels or Suppliers, and are intended for use by the User and/or the individuals designated by the User, in accordance with the Listings and these Terms.

3.2. Services mediated by OurTrip are valid only when made available through OurTrip’s official platform(s), whether directly through the website/app or via authorized redirections to the respective Suppliers featured on OurTrip.

3.3. OurTrip acts solely as an intermediary between Customers and Suppliers of travel services and is not directly responsible for the performance of services contracted through the platform. In the case of lodging services, the Hotel is solely and exclusively responsible for confirming the reservation, the quality of accommodations, and the delivery of all services offered, including, without limitation, meals, cleaning, customer service, and amenities.

a) Any issues, disputes, or discrepancies related to the booked lodging must be addressed directly with the Hotel, which is the final service provider.

3.4. The Supplier is solely responsible for the content of any Listing published on the OurTrip platform, particularly regarding pricing, availability, service and accommodation descriptions, images, and conditions of stay. OurTrip functions exclusively as an intermediary and is not liable for any errors, omissions, or inaccuracies in the information provided by the Supplier.

3.5. The prices, terms, and conditions of use of the services available on the platform are defined by the respective Suppliers, especially Hotels, and may include restrictions such as non-cancellable rates, non-refundable policies, or promotional conditions. It is the sole responsibility of the User to carefully review all information contained in the Listing prior to completing any booking.

4. USE OF LODGING SERVICES

4.1. In addition to these Terms, the Customer acknowledges that booking any lodging or travel service is also subject to the specific rules and conditions established by the Hotels or other Suppliers, such as internal regulations, house policies, safety rules, and contractual documents. Such conditions, even if not expressly described in the Listing, must be verified directly with the establishment prior to booking.

4.2. By making a reservation, the Customer agrees to fully comply with all rules and restrictions applicable to the chosen lodging, including without limitation: prices, additional fees, cancellation and refund policies, minimum age requirements, maximum occupancy, promotional restrictions, and any other conditions. OurTrip is not responsible for the content, accuracy, or enforcement of such rules, which are determined solely by the Suppliers.

4.3. Failure by the Customer to comply with the rules established by the Hotel or establishment may result in cancellation of the reservation, denial of access to the booked service, forfeiture of amounts paid, and the imposition of penalties, including additional charges for damages or contractual breaches. OurTrip, acting solely as an intermediary, bears no responsibility for such consequences.

4.4. By confirming a reservation, the Customer agrees to pay in full all amounts related to the contracted service, including room rates, administrative fees, OurTrip service fees, taxes, government charges, and any additional amounts charged directly by the Hotel or Supplier, even if not previously disclosed in the Listing. It is the Customer’s responsibility to verify directly with the establishment whether additional charges apply.

4.5. The Customer is also responsible for complying with all internal rules and policies of the Hotel or establishment, including but not limited to: check-in and check-out times, quiet hours, use of common areas, prohibited conduct, visitor limitations, safety rules, smoking policies, alcohol consumption, dress codes, and other regulations. OurTrip has no control over and bears no responsibility for such rules, and the Customer is solely responsible for reviewing and complying with them.

4.6. It is the sole responsibility of the Customer to verify, prior to booking, any legal, health, or administrative requirements applicable to the lodging destination, such as presentation of identification documents, visas, vaccinations, medical certificates, proof of residence, or any other requirements established by local authorities. OurTrip shall not be liable for denial of access to or use of the lodging due to failure to meet such requirements.

4.7. If the Customer remains on the premises beyond the designated check-out time, they may be subject to penalties imposed by the Hotel or Supplier, including additional nightly charges or forced removal from the premises, as permitted under applicable law and the establishment’s internal policies. Such consequences are the sole responsibility of the Customer.

5. DATA COLLECTION AND ELECTRONIC COMMUNICATIONS

5.1. To facilitate the provision of intermediary services — including the issuance, cancellation, or modification of lodging reservations — OurTrip will use the registration data provided by the Customer, as well as the information of any guests and/or companions included in the booking. Such information may be shared with the relevant Suppliers (e.g., hotels) strictly for the purpose of fulfilling the reservation.

5.2. The Customer represents that all information provided is true, complete, and up to date, and agrees to keep their account information current at all times, including email, phone number, and other contact details. Providing false, outdated, or unauthorized third-party data is the sole responsibility of the Customer and may result in usage restrictions, civil liability, and/or criminal liability as permitted by applicable law.

5.3. OurTrip implements reasonable technical and administrative measures designed to protect the security, confidentiality, and integrity of the data collected. Customers may request the deletion of their personal data at any time by submitting a request through OurTrip’s official support channel. However, deletion may be subject to retaining certain minimum information as required to comply with legal, contractual, or regulatory obligations.

5.4. Once data is shared with Suppliers responsible for fulfilling services, the responsibility for processing and potential deletion of such data rests with the respective Supplier. Customers must contact the establishment directly to request the removal or modification of that information.

5.5. By using the platform, the Customer expressly authorizes OurTrip to send electronic communications via email, text messages (SMS), WhatsApp, push notifications through the application, browser alerts, or similar means, including institutional, promotional, and operational messages.

6. GENERAL OBLIGATIONS

6.1. Travel Documentation and Rules.

a) Before booking services through OurTrip, whether for yourself or for any guests listed in your account, you must verify all requirements applicable to your trip, whether domestic or international, including but not limited to identification documents, visas, health or sanitary requirements, vaccinations, medical certificates, and any other documents required by authorities.

b) If you or any guest included in your booking have particular health conditions, you must also confirm any requirements for medical clearance certificates or documentation directly with the lodging establishment or local authorities.

c) If your booking includes infants or minors, you must contact the lodging establishment directly and confirm in advance all documentation requirements for hosting minors.

d) Children accommodated under special conditions or on a complimentary basis are not guaranteed a separate bed during the stay. Hotels typically provide such accommodations only when children share existing bedding with parents. If you want to ensure a bed for each guest, you must select a room category that matches your party’s needs (e.g., 2 adults + 1 child = Triple Room; 2 adults + 2 children = Quadruple Room).

e) You must confirm with the lodging establishment its policies regarding luggage storage and what may be kept in the room, including safes, valuables, and consumables.

f) If you intend to travel with pets (such as dogs, cats, or other animals), it is the Customer’s responsibility to verify directly with the Hotel or Supplier the applicable pet policies, including permitted breeds, sizes, number of animals, designated areas, leash or crate requirements, as well as any additional fees, deposits, or mandatory documents (such as vaccination records).

g) Acceptance of pets is at the sole discretion of the lodging establishment and may vary according to each property’s internal policy. OurTrip, acting solely as an intermediary, is not responsible for incomplete information, denial of access, or any limitations imposed by the Hotel regarding pets, even if the platform displays seemingly compatible offers.

h) The Customer is solely responsible for ensuring that the pet complies with all establishment policies and applicable laws, as well as for any damages caused by the animal within the lodging premises.

6.2. Presentation at Lodging and Check-In

a) It is the sole responsibility of the Customer or registered guests to appear at the lodging establishment on the date and time specified in the reservation. Failure to appear may be considered by the Supplier as a “No Show,” in which case the reservation may be canceled without the right to a full or partial refund, unless otherwise expressly stated in the Listing.

b) OurTrip has no control over or influence on the late-arrival or grace-period policies adopted by establishments. Customers are strongly encouraged to contact the Hotel or Supplier directly, in advance, if any unforeseen circumstances may delay arrival, in order to preserve or renegotiate the reservation.

c) The Customer is also responsible for presenting all documentation required by the establishment at check-in, including valid personal identification for all guests, proof of vaccination (when required), and any other requirements established by the Hotel. Failure to comply with such requirements may result in denial of lodging, without any liability on the part of OurTrip.

6.3. Situations Not Mediated by OurTrip.

a) OurTrip’s role is strictly limited to providing intermediary services between Customers and lodging Suppliers and/or travel service providers. Accordingly, OurTrip is responsible only for direct damages demonstrably caused by a failure in the provision of its own intermediary services, as permitted under applicable law and these Terms.

b) OurTrip has no operational, technical, or legal control over the services actually provided by Suppliers, nor over the management of lodging establishments, partner platforms, or other third parties contracted by the Customer. Consequently, OurTrip shall not be held liable for any losses, damages, frustrations, or inconveniences arising from circumstances outside of its role as an intermediary.

c) The following are examples of situations that are not mediated or controlled by OurTrip, and for which responsibility lies entirely with the Supplier or the Customer:

I. Customer’s failure to appear at the lodging establishment on the scheduled date and time of the reservation (no-show);

II. Overbooking by the Hotel or Supplier;

III. Strikes, demonstrations, or logistical or operational disruptions at the lodging location;

IV. Bankruptcy, insolvency, dissolution, or cessation of the Supplier’s business operations;

V. Force majeure events, acts of God, or natural occurrences such as natural disasters, pandemics, severe weather, transportation issues, accidents, or similar events;

VI. Armed conflicts, governmental actions, legal prohibitions, or local sanctions that affect the provision of the contracted service;

VII. Denial of access due to the Customer’s failure to comply with the Hotel’s internal rules or to present the documentation required for check-in.

d) In these cases, any compensation, refund, or dispute resolution must be pursued directly with the responsible Supplier, in accordance with the applicable contractual policies and through the Supplier’s customer service channels. OurTrip may, upon request, provide limited assistance in facilitating contact, but such assistance does not constitute an assumption of responsibility or a guarantee of a favorable outcome for the Customer.

7. TRIPCASH

7.1. TripCash is a promotional benefit granted by OurTrip, functioning as a loyalty credit (cashback) system linked to the Customer’s account. Accumulated credits may be applied toward future reservations made exclusively through OurTrip’s official website.

7.2. When making an eligible reservation, the Customer may receive TripCash as a bonus, credited to their virtual wallet associated with their account. Credits will be released within seven (7) days after the check-out date of the booked lodging.

7.3. The percentage of TripCash awarded may vary depending on the promotional campaign in effect, the sales channel used, and the type of product booked. Specific conditions will be disclosed in OurTrip’s promotional campaigns and official communications.

7.4. The Customer may check their TripCash balance at any time in the logged-in area of their account, where a full statement of credits earned and used will be available.

7.5. TripCash may be used as partial payment for new reservations, provided such reservations are made directly on OurTrip’s official platform. It cannot be applied to bookings made through partner platforms, redirects, metasearch engines, or third parties.

7.6. The Customer may choose to apply their TripCash balance during checkout, at the order review stage.

7.7. TripCash credits are valid for twelve (12) months from the date of issuance. After this period, unused credits will automatically expire and cannot be reinstated or refunded.

7.8. TripCash is non-transferable and linked exclusively to the account in which it was generated. It cannot be redeemed for cash, assigned, sold, transferred, or used on behalf of third parties.

7.9. OurTrip reserves the right to modify, suspend, or terminate the TripCash rules, in whole or in part, at any time, including the complete discontinuation of the program, upon notice or by updating these Terms. In the event of permanent termination, OurTrip may establish a transition period for Customers to use existing balances.

7.10. If fraud, manipulation, multiple accounts, or any attempt to unlawfully obtain TripCash is identified, OurTrip may cancel credits, block the Customer’s account, and pursue all legal remedies available.

8. PRICES AND PAYMENT METHODS

8.1. The prices, payment terms, and available methods for each service are clearly indicated on OurTrip’s official platform, accessible at www.ourtrip.global, or through authorized redirect channels originating from the same domain. It is the Customer’s responsibility to review all details before completing a purchase

a) The Customer is solely responsible for the accuracy, validity, and legitimacy of the payment information provided, including card number, cardholder name, expiration date, security code, and any other required details.

b) OurTrip is not responsible for reservations made with invalid, outdated, or unauthorized credit card information, even if the transaction has been approved by the card processor or payment gateway.

c) The Customer expressly represents that they are authorized to use the chosen payment method and accepts full responsibility for any legal, civil, or criminal consequences arising from the misuse or fraudulent use of third-party information.

d) In the event of a chargeback, dispute, or suspected fraudulent transaction, OurTrip may, at its sole discretion and without prior notice, cancel the reservation and block the Customer’s account until the matter is resolved with the card issuer and/or financial institution involved.

e) To ensure transaction security, OurTrip may request additional validation of registration details or documents, including verification of the cardholder’s identity, before confirming the contracted services. Failure to provide the requested information may result in cancellation of the reservation, without prejudice to applicable fees.

8.2. The use of promotional credits, TripCash, or discount coupons is subject to the specific rules of each campaign. Such benefits cannot be combined and must be used individually, in accordance with their respective validity dates and promotional conditions in effect at the time of booking.

8.3. TripCash balances may only be applied as payment for reservations made directly through OurTrip’s official website. They cannot be applied to purchases made through redirect platforms, metasearch engines, or partner websites (including but not limited to Trivago, Google, and similar services).

8.4. Prices displayed on the OurTrip platform are dynamic and may vary at any time based on availability, dates, demand, Supplier conditions, promotional campaigns, or market fluctuations. However, OurTrip reserves the right to correct incorrect or manifestly erroneous prices, even after a reservation has been completed, if the error is evident or later communicated by the Supplier.

8.5. Manifestly Erroneous Prices

8.5.1. A manifest error exists when the price displayed on the platform clearly deviates from the market reality or the usual standard of the service offered, and would be identifiable as such by a reasonable person under normal circumstances. Examples include, but are not limited to:

a) A five-star hotel room advertised at USD 100 when the regular rate would be approximately USD 1,000;

b) A luxury suite offered at a lower price than a standard room at the same property for the same period;

c) A significant discrepancy compared to rates offered by the same Supplier through other channels for the same period..

8.5.2. If OurTrip identifies a manifest pricing error through its own review or notification from the Supplier, or is informed by the Supplier of a cancellation due to mispricing or unavailability, the Customer will be notified within forty-eight (48) hours of the identification of the error or receipt of the cancellation notice.

8.5.3. In such cases, OurTrip will not be obligated to honor the reservation, to secure a new booking under similar conditions, or to guarantee re-accommodation or substitution of the contracted service without payment of the applicable price difference. OurTrip will not be liable for any form of compensation, including damages, lost profits, or lost expectations.

8.5.4. In the event of a manifest pricing error, the Customer may choose to:

a) Maintain the reservation by paying the actual price of the service; or

b) Request a full cancellation at no cost, with a refund of any amounts already paid.

8.5.5. The correction or cancellation of reservations made with manifestly erroneous prices does not constitute an unfair practice and is consistent with the principles of good faith, transparency, and contractual balance. Enforcing a booking with an obviously disproportionate or unrealistic price would result in unjust enrichment and inequity. Accordingly, OurTrip is entitled to correct or cancel such reservations, provided that timely notice is given to the Customer whenever a manifest error is identified.

8.6. Suspension or Cancellation of Payments via Credit Card (Chargeback)

8.6.1. If the Customer or the holder of the payment method used cancels the credit card, requests a chargeback, or otherwise suspends payments related to services contracted through the OurTrip platform, the Customer must immediately contact OurTrip to resolve the outstanding balance, including any service or processing fees owed to OurTrip, considering that the service may have already been provided in whole or in part.

8.6.2. If a chargeback or payment dispute is requested while services are still active, OurTrip, for security and risk-mitigation purposes, may immediately cancel the reservation or contracted services. The Customer shall be solely responsible for any losses arising from such cancellation, as well as for any applicable cancellation fees under these Terms and the Supplier’s policies.

8.6.3. If fraud is detected, including but not limited to the unauthorized use of a third party’s credit card, false chargeback claims, or any other fraudulent conduct, OurTrip may cancel services, block the Customer’s account, and pursue civil and criminal remedies, including reporting the matter to the appropriate authorities for investigation and recovery of damages.

8.6.4. If a chargeback or payment dispute is made in good faith (for example, due to mistake, duplicate charge, or processing error), OurTrip will notify the Customer and provide a reasonable period to voluntarily resolve the outstanding amount using an alternative payment method. During this period, the reservation may remain suspended until payment is successfully processed.

8.6.5. Amounts not regularized within the specified period may be subject to collection efforts, including third-party collection services or legal proceedings, and may be reported to credit bureaus, as permitted by applicable law.

8.6.6. A Whenever possible, OurTrip will attempt to contact the Customer to resolve the matter amicably before implementing restrictive or legal measures.

8.6.7. Failure to make payment within the required timeframe may result in late fees, interest, and other applicable charges as outlined in the payment notice, as well as suspension of account access and inability to make new reservations until payment is resolved.

9. TAXES AND FEES

9.1. Prices displayed on the OurTrip platform may or may not include taxes and fees, depending on the service and location. It is the Customer’s responsibility to review the reservation details before completing the purchase, as certain charges may be collected separately at the lodging establishment.

9.2. Such charges may include, for example: sales tax, occupancy tax, tourism or lodging tax, goods and services tax, or other fees imposed by local authorities.

9.3. OurTrip is not responsible for collecting such taxes on behalf of the hotel or Supplier, except where required by law. Generally, taxes are collected directly by the Supplier based on the amounts received for the reservation.

9.4. If any taxes or fees are applicable to services provided by OurTrip (such as service or convenience fees), these amounts will be disclosed during the booking process.

9.5. In some destinations, you may be required to pay local taxes directly to the hotel at check-in or check-out. Customers are strongly encouraged to confirm such conditions directly with the hotel before traveling.

9.6. Tax amounts may change between the date of booking and the date of stay if there are changes in local tax laws or rates. In such cases, the hotel may charge the difference at the time of stay.

9.7. If you use an international credit card or make payment in a currency different from your card’s billing currency, your bank or card issuer may charge additional fees, such as foreign transaction fees or currency conversion charges.

9.8. For questions about these charges, you must contact your bank or credit card issuer directly. OurTrip has no control over such amounts and is not responsible for fees applied by third parties.

9.9. OurTrip’s responsibility for issuing invoices or receipts is limited to the portion of the payment it retains (e.g., service or convenience fees). OurTrip is not responsible for issuing an invoice covering the total reservation amount, as most of the payment is remitted directly to the Supplier (hotel or establishment), which is responsible for the service provided and, consequently, for issuing any tax documents related to its portion.

9.10. In certain jurisdictions, depending on the applicable tax regime, an invoice may be issued covering the total reservation amount. In such cases, the portion remitted to the Supplier for lodging will be deducted from the taxable base, and only the portion retained by OurTrip will be highlighted as taxable, in accordance with applicable law.

10. MODIFYING OR CANCELING SERVICES

10.1. General Rules

10.1.1. Cancellations and modifications of services are subject to the specific conditions stated in the Listing, as well as the policies established by the Supplier responsible for the contracted service, particularly in the case of lodging, which may have varied and specific cancellation rules.

10.1.2. To be considered valid, any cancellation or modification request must be submitted using the email and/or phone number (including WhatsApp) registered on the platform to ensure security. Other service channels will follow the same verification procedures for account ownership.

10.1.3. As established above, if payment is suspended or disputed (e.g., a credit card chargeback) after services have already been issued, such services may be immediately canceled. In this case, the Customer shall be responsible for any costs, fees, or losses resulting from the cancellation, whether owed to OurTrip or to the Supplier.

10.2. Lodging Services

10.2.1. Cancellation, modification, or rescheduling policies for lodging are defined exclusively by the Suppliers (such as hotels or partner platforms) and vary depending on the type of rate booked (e.g., refundable, non-refundable, promotional).

10.2.2. OurTrip has no authority to modify, waive, or make exceptions to the Supplier’s policies. Any accommodation outside the original terms must be expressly authorized by the Supplier. These policies are disclosed at the time of booking.

10.2.3. In the event of voluntary cancellation by the Customer after the reservation has been confirmed, the following shall apply:

a) OurTrip will act solely as an intermediary for the cancellation request, and the service fee may still be charged, as disclosed at the time of booking;

b) The request will be forwarded to the Supplier responsible for the lodging, which will review the request according to its internal policies and may approve or deny the cancellation, or apply penalties, deductions, or refund limitations based on the conditions of the rate purchased;

c) It is the Customer’s responsibility to carefully review cancellation, modification, and refund policies prior to completing the booking, as well as to review the confirmation email, which contains the necessary instructions for requesting modifications;

10.2.4. Customers are strongly advised to carefully read all cancellation, modification, and payment terms prior to completing a booking. Once confirmed, the Supplier’s rules are binding on the Customer.

10.3. Refunds and Payments

10.3.1. When a refund is permitted under the rules of the purchased rate, amounts will be returned to the account holder registered with OurTrip, using the original payment method:

a) Payments made via bank transfer or other direct methods will be refunded to a bank account in the same name as the original payer;

b) Payments made by credit card will be refunded to the same card used in the transaction;

10.3.2. In the event of the death or legal incapacity of the account holder, refundable amounts will be returned upon presentation of appropriate legal documentation demonstrating authority to act on behalf of the estate or individual (e.g., executor, estate administrator, or power of attorney). If the event involves accompanying guests, the refund will be issued to the primary reservation holder.

10.3.3. The timeframes for requesting and processing refunds will follow the rules of the purchased rate. As a general rule, processing may take up to ten (10) business days, unless specific laws require a different period.

10.3.4. For payments made by credit card, once the refund has been processed by OurTrip, the posting time may vary depending on the card issuer and may take up to ninety (90) days, depending on the billing cycle.

10.3.5. If the Customer identifies unauthorized use, fraud, or misuse of their credit card, bank account, or platform login credentials, they must immediately contact the relevant financial institution (e.g., bank, card issuer, fintech) and take all necessary measures to block and dispute the transaction.

10.3.6. OurTrip has no control over third-party systems and is not responsible for losses arising from failures, omissions, or fraudulent conduct by third parties, including Suppliers or fraudsters, except where an exclusive failure of the OurTrip platform is proven. The Customer is solely responsible for resolving disputes directly with the third parties involved.

10.3.7. OurTrip will make best efforts to block or cancel fraudulently contracted services, provided such services have not yet been issued, used, or passed the cancellation deadline set by the Supplier. However, any reversal of charges or refund will depend on the specific circumstances of the case, the Supplier’s policies, and the position of the financial institution involved. OurTrip does not guarantee any automatic compensation in such situations.

11. PRIVACY

11.1. By making a lodging reservation, you agree to be bound by OurTrip’s Privacy Policy, which is also available on the website at https://www.ourtrip.global/privacy-policy.

11.2. If you do not wish to receive communications, you may unsubscribe by using the link provided in the email you receive. If you have further questions, you may contact us via Chat.

12. CUSTOMER SUPPORT

12.1. OurTrip does not employ external sales representatives and will never request payments or send communications through WhatsApp or channels outside of the official OurTrip domain.

12.2. Questions, requests for modifications, rescheduling, cancellations, or any other communications must be directed to our support team, available Monday through Friday from 9:00 a.m. to 6:00 p.m. (ET) and Saturday from 9:00 a.m. to 2:00 p.m. (ET), via email at support@ourtrip.global.

13. INTELLECTUAL PROPERTY

13.1. All information and content available through the OurTrip platform are protected by copyright and intellectual property laws and may not be used in any manner other than as expressly permitted under these Terms or with OurTrip’s prior written authorization. Images, artworks, and photographs displayed on the platform are the property of OurTrip and may not be used by you or third parties without authorization.

13.2. The same protections apply to OurTrip’s domains and email extensions. The creation or use of names, links, or references containing “OurTrip,” or similar variations that may cause confusion among Customers or OurTrip staff, is strictly prohibited.

13.3. Any unauthorized use may constitute a violation of applicable laws and regulations and may result in civil and/or criminal penalties.

13.4 If you or any person associated with your account upload photos, images, or references to our system or social media, you certify, represent, and agree that you hold the copyright to such photos, images, or references, and you grant OurTrip a perpetual, worldwide, royalty-free license to use, reproduce, display, and publish such content in our app, website, promotional materials (online and offline), and publications, as OurTrip deems appropriate, in compliance with applicable law, without any compensation owed to you for such uses.

14. GENERAL PROVISIONS

14.1 OurTrip’s role as an intermediary in the booking of lodging services does not guarantee that the chosen destination will be free of risks to health or personal safety. OurTrip is not directly or indirectly responsible for any losses, damages, injuries, or inconveniences that you or your travel companions may suffer before, during, or as a consequence of the chosen destination. OurTrip shall not be liable for events related to force majeure, acts of God, government actions, or conduct by you or your travel companions that may occur before or during your trip and that may delay, interrupt, or prevent the execution of the services.

14.2 You are responsible for maintaining updated internet security on your devices to avoid viruses or other harmful programs, as well as for any failures arising from your connection, systems, or third-party servers, including those caused by events of force majeure or other circumstances beyond OurTrip’s control.

15. GOVERNING LAW AND JURISDICTION

15.1 These Terms and Conditions are governed by the laws of the State of Florida, United States of America.

15.2 For all matters relating to the interpretation and enforcement of these Terms, the parties agree to submit to the exclusive jurisdiction of the state and federal courts located in Orlando, Florida, except as otherwise required by applicable consumer protection laws.